Privacy Policy
Your privacy matters deeply to us at Brainzia Wavon
Last Updated: March 15, 20251. Information We Collect
At Brainzia Wavon, we collect information that helps us provide you with the best possible deep relaxation experience. We gather this information through various means when you interact with our platform.
Personal Information You Provide:
- Name and email address when you create an account
- Contact information including phone number and address
- Payment information for course purchases (processed securely through third-party providers)
- Profile information including age, meditation experience level, and relaxation goals
- Communication preferences and feedback you provide
Information We Collect Automatically:
- Device information including IP address, browser type, and operating system
- Usage data such as pages visited, time spent on our platform, and feature interactions
- Session recordings and meditation progress tracking
- Cookies and similar tracking technologies for enhanced user experience
2. How We Use Your Information
Your information helps us create a personalized and effective relaxation journey. We use collected data responsibly and only for purposes that benefit your experience with our platform.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account Management | Name, email, login credentials | Contract performance |
| Personalized Recommendations | Usage data, preferences, progress | Legitimate interest |
| Payment Processing | Payment information, billing address | Contract performance |
| Customer Support | Contact information, support requests | Contract performance |
| Marketing Communications | Email, preferences, usage patterns | Consent |
3. Data Sharing and Disclosure
We believe in transparency about how your data might be shared. Brainzia Wavon never sells your personal information to third parties, and we only share data in specific circumstances outlined below.
- Payment Processors: Credit card and payment information is processed by certified PCI-DSS compliant payment providers
- Cloud Infrastructure: Your data is stored on secure cloud servers with enterprise-grade security measures
- Analytics Services: We use privacy-focused analytics to understand user behavior and improve our platform
- Legal Requirements: We may disclose information if required by law, court order, or to protect our rights and safety
- Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity
4. Your Privacy Rights
You have significant control over your personal information. We respect your privacy rights and make it easy for you to exercise them at any time.
Access Rights
Request a copy of all personal information we hold about you, including data sources and processing purposes.
Rectification Rights
Correct any inaccurate or incomplete personal information in your account or our records.
Deletion Rights
Request deletion of your personal information, subject to legal and business requirements.
Portability Rights
Receive your data in a structured, machine-readable format or transfer it to another service.
Objection Rights
Object to processing of your personal information for direct marketing or other specific purposes.
Restriction Rights
Limit how we process your personal information in certain circumstances.
5. Data Security and Protection
Protecting your personal information is our top priority. We employ multiple layers of security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
Our Security Measures Include:
- 256-bit SSL encryption for all data transmission
- Advanced firewall protection and intrusion detection
- Regular security audits and penetration testing
- Multi-factor authentication for administrative access
- Encrypted data storage with regular backups
- Employee security training and access controls
- Incident response procedures and monitoring
- Compliance with industry security standards
Despite our robust security measures, no method of transmission over the internet is 100% secure. We continuously monitor and update our security practices to protect against evolving threats. If you notice any suspicious activity on your account, please contact us immediately.
6. Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
- Active Account Data: Retained while your account is active and for up to 2 years after account closure
- Payment Records: Kept for 7 years as required by financial regulations
- Support Communications: Retained for 3 years for quality assurance and training purposes
- Analytics Data: Anonymized and aggregated data may be retained indefinitely for service improvement
- Legal Hold Data: Information subject to legal proceedings is retained until resolution
When we delete your personal information, we use secure deletion methods to ensure data cannot be recovered. Some information may persist in backup systems for a limited time but will be deleted according to our backup retention schedule.
7. International Data Transfers
Brainzia Wavon operates primarily in India, but we may transfer your personal information to other countries for processing and storage. When we transfer data internationally, we ensure appropriate safeguards are in place.
All international transfers are conducted in compliance with applicable data protection laws, including the Information Technology Act, 2000 and related regulations in India, as well as international standards where applicable.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and analyze how you use our services.
- Essential Cookies: Required for basic platform functionality and security
- Preference Cookies: Remember your settings and personalization choices
- Analytics Cookies: Help us understand how you interact with our platform
- Marketing Cookies: Used to deliver relevant content and advertisements (with your consent)
You can control cookie settings through your browser or our cookie preference center. Note that disabling certain cookies may affect platform functionality and your user experience.
9. Children's Privacy
Brainzia Wavon is designed for adults and we do not knowingly collect personal information from children under 13 years of age. If you believe a child has provided us with personal information, please contact us immediately.
For users between 13-18 years of age, we require parental consent before collecting any personal information. We encourage parents to monitor their children's online activities and help us protect their privacy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes through email or prominent notice on our platform.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any modifications indicates your acceptance of the updated policy.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:
Email: [email protected]
Phone: +91 91221 79801
Address: Qdexi Technology, A-20, Veer Bazar Road, Rama Park, Block A, Rama Park, Nawada, Delhi, 110059, India
We aim to respond to all privacy-related inquiries within 48 hours.